Hi Septimus, I opened an account a few days ago and I understand you guys are full with verifications but I sent everything required for verification up to tier 3 and yesterday your guys only bumped me to tier 1 ... I mean if they were verifying my account and were already at it why didn't they finish it all the way up to tier 3 ?
Account id AA66 N84G WCAU JUSY
Could you do me a solid and bump my verification request please ?
Much obliged and Merry Christmas !
Hi dbpopescu. If you haven't yet, I'd suggest that you open a ticket
here and escalate that ticket using
this form. Thanks for your patience.
Hi Septimus!
Hi Kraken support!
My ticket number is 1105178.
I escalated my ticket.
My login is XXX.
It turns out that my problem is not just with Ripple, in general I can not withdraw my actives. I tried to withdraw the USDT, but it's the same. I receive messages in my mail normally, conformed the withdraw, opens the Kraken page normally but nothing changed. Withdraw turned off. And I not receive any message an error.
At this point, all my withdrawal orders please remove, do not, because I will create new orders after the issue has been settled and resolved.
Please correct the software error.
Thank you.
Hi Anbittalk72. Please be sure to remove the sensitive information from your post. Thanks for escalating your post. It looks like Kieren is taking care of this at this point. Let us know in the ticket if you need anything else.
Hi Kraken-Support
Is there any Fidor specialist who has eligible and sufficient rights , wants to pick up and solve the missed credited issue 1027663.
Hi tunabeyi43. This is a very specific issue that can only be handled by a specialist. Your ticket's priority is already set to "Urgent" so at this point we're just waiting for someone to solve the issue. Thanks for your patience.
When are stop loss orders coming back? It should be called banking platform instead of trading platform.
I haven't been able to trade for months on your website and when I did, I lost money, because I couldn't close positions... I lost tens of thousands of Euros the things you've did and I will never forget and lost all trust in any exchange and all people I don't personally know.
Instead of helping and keeping your most loyal clients, you opt to get newbies in and choose them over those who made you wealthy, a very weird decision that every entrepreneur will understand (hence, the argument of Mt. Gox fear was legit that people had - yet, I defended you for being regulated that you couldn't do that without financial and legal consequences whereas Mt. Gox was unregulated). I think you should make an apology to your loyal traders who were trading on your platform for a living and many of them have already left (including having their lives ruined), but there is chance they will come back, because I think many of the others are even worse or will become.
I'll still use your service, because I still have faith in you and always had, see the posts that I defended you in this thread for months now. But, I've learned something very important (life lesson), which I thank you for, despite having could made over €100k, now I only have sub €1k in equitity, that is:
1) Never trust any exchange;
2) Diversify only on regulated exchanges that have liquidity (don't put everything in one basket like I did);
3) Only keep the amount on exchanges you're willing to trade, withdraw the rest to your accounts.
Extra tip: Put your genuine anger in to positive motion, you become more powerful, i.e. in fitness or running through the forest, so your mind gets clear and go trading.
You should improve asap, because I know city of london and wall streets firms are coming in creating their own regulated exchanges that have much more liquidity than all the current exchanges combined and they never had any single issues like you guys are having (with orders, website, hacking, deposits/withdrawals, etc).
So keep it up and Merry Christmas. It's looking better so far, but it's still very incomplete. Traders NEED functional stop loss orders and it's still disabled. Thank you.
Hi crypt0dude. Thanks for the very honest post. I'm sorry to hear about the poor experience you've had in the past, but I can tell you that these issues should soon be just that, a thing of the past. Once the new trading engine is live we should expect functions like stop losses to be implemented over time, although we couldn't state a specific date at this time. Please let us know if you need anything else from us.
10 days and still can't withdraw from Kraken. At first, I just needed to pay someone some Ether for some goods I purchased, now I just need some of my Fiat withdrawn for some Christmas money. Been trying for over a week to withdraw fiat.
I CANNOT stress enough to folks that any money or crypto you put on this exchange is TRAPPED! You no longer have control of your assets - Kraken does, and they aren't letting go!
Hi Route66Retro. Have you
opened a ticket at this point? Please describe your issue in as much detail as you can, including if you're receiving an error message. Once you've opened a ticket please escalate it with
this form. Thanks for your patience.
