[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[Baldude]

Hi
I had created an account with Kraken but I could not get my account verified as it says it's been disabled.
Can anyone help please?thanks
Bal.
My ticket no is 1293600

Thanks in advance

[1715153966]

1715153966

[1715153966]

1715153966

[1715153966]

1715153966

[H_Bozz]

I have deposited funds two times. One showes as "on hold" and the other one didnt appear yet.

Whats going on?? Why is it taking so long this time and what does "on hold" mean???

I need my money ASAP, so please hurry up to sort this out, its been 4 days already since my first transfer.



ticket 1289086

please get back to me asap.

[Kraken-Septimus]

Hi Everyone! Please have a read about the new trading engine on our blog!!

We sincerely appreciate your patience. The wait is finally coming to an end.

Ticket 1159454

withdraw xrp on hold since 26/12 ....
Make the google form all the day and no news ...

Hi Shamane. I can see that Cam has solved the ticket. If you need anything else just let us know.

Hi,

My account is blocked. Please fix it, i want my money back. Ticket no 1249825

Thanks

Hi Thonvanb. I can see that Jannik has been helping you with this issue. If you still need assistance just reply to the ticket. Thanks for your patience.

Finally got verified after almost 2 weeks (all while XRP kept going higher and higher), and now I can't initiate a domestic wire transfer to fund the account.  Getting "Error: Insufficient Documentation."  Submitted a support ticket 5 days ago about this and still nothing.  Please help!  Thanks.

Ticket# 1207963

Hi f1point0. I'm sorry to hear about the insufficient documentation error. Could you please escalate your ticket using this form? Thanks for your patience.

Hello, I tried to send ETC from my Kraken’s account, but after 5 hours  it still in ‘sending’ status. Is the First time I have this kind of problem sending ETC from Kraken.

In the information of the transaction appears the te id tx 0x5625a9a5b1979215b01910e22cccaac0f15ef5734095018420fb4065142c3af5 but if I try to see in a block explorer, it doesn’t exists.

http://gastracker.io/search?q=0x5625a9a5b1979215b01910e22cccaac0f15ef5734095018420fb4065142c3af5

Can you help me?

Ticket 1269864

Hi superlila. I can see that Gail has already reached out to you about this and it looks like everything is resolved. If you need anything else please let us know.

Has anybody problems with withdrawal of ETH from Kraken?  I faced with delay of 2 days ( Is it possible?

Hi CryptoCelebritiesTreasure. If this isn't resolved at this point I would suggest opening a ticket here and escalating that ticket using this form. Thanks for your patience.

Looks like they have delays on all cryptocurrencies; I've been waiting on an XBT deposit for over 8 hours, and I've seen reports of ETH delays as well.

Hi mithrandi. If you're still having an issue with your XBT or ETH withdrawals, please open a ticket here and escalate that ticket using this form. Thanks for your patience.

Have the same problem here: locked out of my account after clicking a link to confirm new withdrawal address. I answered the email with the 7 questions and made a support evaluation request to speed up things... nothing happened yet! I'm getting more and more frustated about their lack of communication.. I want to get on with my trading and Kraken is my online fiat line to my bank account. I don't want to loose my money..
Please solve this problem Kraken! My request number is 1239931.
Thanks.

Hi apaullo57. I'm sorry about the wait. Could you please escalate your ticket using this form? Thanks for your patience.

Hi, about a week ago i accidently locked my account..
I allready tried to contact the support page but i only get an automatic repley mail back.
Pls help me
Ticket nr 1275809

Thanks

Hi svennevw. I'm sorry about the long wait. Could you please escalate your ticket using this form? Thank you for your patience.

I got my tokens today, tried to withdraw but see pending the whole day. Then i click cancel, withdraw cancelled but tokens was not credited to my account
My ticket 1281064.

Hi _sunshine_. Thanks for letting us know that the one issue is resolved. I can see that you've escalated your ticket so a specialist will be with you as soon as possible. Thanks for your patience.

Have the same problem here: locked out of my account after clicking a link to confirm new withdrawal address. I answered the email with the 7 questions and made a support evaluation request to speed up things... nothing happened yet! I'm getting more and more frustated about their lack of communication.. I want to get on with my trading and Kraken is my online fiat line to my bank account. I don't want to loose my money..
Please solve this problem Kraken! My request number is 1277015.
Thanks.

Hi rohlik. I'm sorry to hear about the delay in answering your ticket. Please escalate your ticket using this form and one of our specialists will be with you as soon as possible. Thanks for your patience.

After getting so many errors it just worked fine this moring. I guess your service is good but you are just overrun by people. Time to upgrade your system.

Hi Random423. The new trading engine is coming soon.Thanks for your patience.

I have escalated the matter immediately after your reply, but still NOTHING from Kraken. We are going into the 4th week that my account is locked. The description on your website on how to unlock an account by using 2FA and changing the password does nothing and is not accurate at all. Annoyance is building up to a boiling point.

Hi MohAli59. I'm sorry to hear that. It looks like there was a missing digit in your ticket number. Would you mind supplying us with the correct ticket number?

Noob to this whole think and with being from the uk i had to use kraken to buy Ripple.

Luckily i got tier 3 verification within a week :-)

i transfered some Euros via SEPA and it shows in deposits and this is where im getting worried. it within the allowance for tier 2 but i also have sent another deposit and worried something is going wrong.

ive logged two tickets but not hearing good news. I hope everyone is wrong and the matter gets handled quickly. (ticket 1275740)

Anyone else had this happen when trsansfering SEPA from uk.

Hi Sm07key01. I'm sorry to hear about the delay with your SEPA transfer. Please escalate your ticket using this form and one of our team members will have a look into this for you. Thanks for your patience.

Hi, about a 10 days ago i accidently locked my account in a mail for valid new adress withdraw
I allready tried to contact the support page but i only get an automatic repley mail back.
Help me please
Ticket -----------------1170111-------------------
Mac11

Hi mac11. I can see that you've already been interacting with Stegaat at this point. If you need anything else just reply to the ticket. Thanks for your patience.

More than 10 days for me

Hi DocteurO. If you haven't yet, I'd suggest opening a ticket here and escalating that ticket with this form. Thank you for your patience in this matter.

Hi
I had created an account with Kraken but I could not get my account verified as it says it's been disabled.
Can anyone help please?thanks
Bal.
My ticket no is 1293600

Thanks in advance

Hi Baldude. I'm sorry to hear about that. Unfortunately, some of our clients are receiving that error message and what some have reported success with is opening a new account with a new username and email address. I'd suggest trying that to see if it works for you. I'm sorry for the inconvenience.

I have deposited funds two times. One showes as "on hold" and the other one didnt appear yet.

Whats going on?? Why is it taking so long this time and what does "on hold" mean???

I need my money ASAP, so please hurry up to sort this out, its been 4 days already since my first transfer.



ticket 1289086

please get back to me asap.

Hi H_Bozz. I'm sorry to hear about the deposit on hold and the delay with the other deposit. Could you please escalate your ticket using this form? A specialist will be with you as soon as possible. Thanks for your patience.

[mithrandi]

For the record, my deposits were credited in the end, just delayed as per the site notice.

[Baldude]

Created another 6 accounts and all have got their get verified feature disabled.
Could you please help? Doesn't look like new account will sort the issue.

Hi
I had created an account with Kraken but I could not get my account verified as it says it's been disabled.
Can anyone help please?thanks
Bal.
My ticket no is 1293600

Thanks in advance

[Dan_yuzh]

Hello!
Today is more than 2 months passed since the ticket creation date but my account email is still unchanged and no reply for my questions.
Could you please revise my ticket?
Ticket number is 870762.
Thanks.

[not.you]

Hi Everyone! Please have a read about the new trading engine on our blog!!

We sincerely appreciate your patience. The wait is finally coming to an end.

So it was called off?

The live updating to the trade screen is still broken.  Is that the new state of things?  We went from things suck to things suck even more?

[keyboard warrior]

Hi Everyone! Please have a read about the new trading engine on our blog!!

We sincerely appreciate your patience. The wait is finally coming to an end.

So it was called off?

The live updating to the trade screen is still broken.  Is that the new state of things?  We went from things suck to things suck even more?

It seems like it. Their blog says they will make another attempt in the next few days, and the status page says the website still has degraded performance.

https://blog.kraken.com/post/1436/system-upgrade-on-saturday-january-6/

Note: In the process of performing final checks ahead of rollout, we discovered a problem in one of the system components. We have been unable to resolve the issue in the last 24 hours and expect to make another attempt after the issue has been resolved, in the next few days. We will make another announcement when we are ready.

[Shamane]

i'm a french customer so i don't have access to class action ....

"misleading advertising (consumer fraud)"


August: kraken removes crypto and advanced orders "momentarily"

Kraken promises a big upgrade of its trading engine, without saying anything (new feature/back of advanced orders).
The website always promises the best encryption exchange site with advanced orders ....

Promise for the first week of December...
Then the 11/12/2017 by their ceo.....
Then the 24/12/2017 which finally will receive only a few small patches, with promise for next weekend (i. e. 24+7=31/12).
31/12: nothing... not in the facts, not in the announcements....
6/1/2018 announcement of the update.... postponed to 7/1..........
7/1/2018 announcement of the update... postponed to no date....

All this time (August 2017) to today:
Kraken has communicated very little,
has left open registrations degrading the quality of service until it becomes unusable....
Blocked account checks, leaving people registering but without checking in the inability to use the kraken service...
Did not warn users of marging trading nor closed this feature due to their degradation of service and therefore the consequent increase in risk implied by their fault....

so, from august 2017 kraken sell service they know they can"t serve

For all these reasons, we, a customer of the kraken company, demand compensation for the genes involved.
Claim for compensation made so that the Kraken Company understands and accepts responsibility for its communications to its customers, and for its decisions (continue to enroll new customers while knowing full well that it is unable to provide the service it sells)


Translated with www.DeepL.com/Translator

[Tom_Malloc]

Hi, I've made a deposit on the 12-15-17 almost a month ago and still no money on my account! Could someone help?
Ticket N° 1155686

[Sm07key01]

Thanks for the update @Kraken-Septimus, i have done as you have requested. There is suppose to be another bank tranfer deposited with kraken that is not showing made over a week ago.

If the transfer does not show and the other transfer not relesed from being onhold by middle of this week i will be forced to contact my bank to reverse the deposit.

I really really dont want to have to do this however the lack of support for such matters is deeply concerning. This is peoples money you are playing with and you shouldnt be taking liberties with it. Karaken should not be letting people register if they cannot administer the accounts. Other exchanges have been doing so and atleast you know where you stand with them .

Kraken-Septimus thank you for replying, i know this is not your fault and you have done everything in your power so thank you for this. You have been a great help :-)

Thanks
S

[TGFL]

Hi Septimus,

I have escalated my ticket (1099365) as suggested and am still yet to hear back with any updates.

Funds were sent on 15th December. Victoria confirmed receipt of funds on 21st December.

Why is it taking so long to allocate the cash to my account?

Thanks for your assistance.

[Kraken-Septimus]

For the record, my deposits were credited in the end, just delayed as per the site notice.

Hi mithrandi. Thanks for letting us know this has been resolved. Please reach out again if there's anything you need in the future.

Created another 6 accounts and all have got their get verified feature disabled.
Could you please help? Doesn't look like new account will sort the issue.

Hi Baldude. I'm so sorry for the inconvenience. Our developers are aware of the issue and are working towards a solution. Thank you for your patience.

Hello!
Today is more than 2 months passed since the ticket creation date but my account email is still unchanged and no reply for my questions.
Could you please revise my ticket?
Ticket number is 870762.
Thanks.

Hi Dan_yuzh. Unfortunately, only a specialized developer is able to handle this inquiry for you. We appreciate your patience as our developers are hard at work to get the trading engine out ASAP.

So it was called off?

The live updating to the trade screen is still broken.  Is that the new state of things?  We went from things suck to things suck even more?

It seems like it. Their blog says they will make another attempt in the next few days, and the status page says the website still has degraded performance.

https://blog.kraken.com/post/1436/system-upgrade-on-saturday-january-6/

Note: In the process of performing final checks ahead of rollout, we discovered a problem in one of the system components. We have been unable to resolve the issue in the last 24 hours and expect to make another attempt after the issue has been resolved, in the next few days. We will make another announcement when we are ready.

Hi not.you and keyboard warrior. Unfortunately, there is another small delay. The good news is, the trading engine is complete at this point, but the issue with one of the system components has us at a halt for the time being. We will be keeping everyone updated.

Hi, I've made a deposit on the 12-15-17 almost a month ago and still no money on my account! Could someone help?
Ticket N° 1155686

Hi Tom_Malloc. I can see that your ticket has been answered by Nigel. Should you need anything else please let us know.

Thanks for the update @Kraken-Septimus, i have done as you have requested. There is suppose to be another bank tranfer deposited with kraken that is not showing made over a week ago.

If the transfer does not show and the other transfer not relesed from being onhold by middle of this week i will be forced to contact my bank to reverse the deposit.

I really really dont want to have to do this however the lack of support for such matters is deeply concerning. This is peoples money you are playing with and you shouldnt be taking liberties with it. Karaken should not be letting people register if they cannot administer the accounts. Other exchanges have been doing so and atleast you know where you stand with them .

Kraken-Septimus thank you for replying, i know this is not your fault and you have done everything in your power so thank you for this. You have been a great help :-)

Thanks
S

Hi Sm07key01. Thanks for letting us know. I hope that someone is able to take care of your ticket soon. Thank you for your patience.

Hi Septimus,

I have escalated my ticket (1099365) as suggested and am still yet to hear back with any updates.

Funds were sent on 15th December. Victoria confirmed receipt of funds on 21st December.

Why is it taking so long to allocate the cash to my account?

Thanks for your assistance.

Hi TGFL. I've reached out to find out what we need to get the ball rolling on this deposit. Thank you for your patience.

[AlexanderDumas]

Created another 6 accounts and all have got their get verified feature disabled.
Could you please help? Doesn't look like new account will sort the issue.

Hi
I had created an account with Kraken but I could not get my account verified as it says it's been disabled.
Can anyone help please?thanks
Bal.
My ticket no is 1293600

Thanks in advance

Just open an account elsewhere.

I had the same issue after being approved for tier 2, I could not even fund the account with any crypto.
After 2 weeks they did not even answer to my mail.
Once I have found out that many people have the same problem, I could not bother to to go back to their website, which sometimes you cannot even access..
Can you believe the feeling you would have, if you are holding few hundreds Ks in that place?
Even if you look at their basic Wordpress site.... 40$ template job. The trading interface looks like a joke.
I wanted to work with them because the carry Ripple, but after I have seen they had it at Bitfinex, that was a no brainer.

I have opened accounts with Bitfinex, Cryptopia and Coinbase and been able to do what I needed to do in no time.

If you want to cash out Euro or USD for a low fee, just send LTC or ETH to Coinbase, exchange them to USD or EUR for a low fee and wire them to your bank for less tha 2.50 $, Euro SEPA wires are 57 cents...
Really a no brainer.

Forget the Kraken clowns.
I mean, their CEO got a pony tail. It is 2018... not 1988...

Cheers.

[apaullo57]

Have the same problem here: locked out of my account after clicking a link to confirm new withdrawal address. I answered the email with the 7 questions and made a support evaluation request to speed up things... nothing happened yet! I'm getting more and more frustated about their lack of communication.. I want to get on with my trading and Kraken is my online fiat line to my bank account. I don't want to loose my money..
Please solve this problem Kraken! My request number is 1239931.
Thanks.

This seems to be a major problem for Kraken because after 10 days I'm not able to get in my account! I already used the escalation procedure to speed things up, TWICE, but I'm under a pile of 1000 other requests I guess. Why cant't they give priority to people who can't enter their existing account and face loosing their money? I've got 4500€ in there! When can I access it I'm freaking out if I get another message to escalate my ticket once again!
TICKET NR =  1 2 3 9 9 3 1

[tompika11]

please help ,
ticket : 1171724
27/12 worst nightmare

i received help from Kraken-Septimus here, regarding my holiday ticket,
and it was solved today, thank you Kraken !

[bribed]

HI, Im not able to access Kraken anymore for some reason. Always shows "error 520". Is this due to heavily overloaded servers? Was wondering if someone else is experiencing the same issue. As I still have a lot of fiat there that I want to make use of now, this is kind of worrysome.
By the way, great to see that the kraken team is active here on the forum and helping people with their issues. Keep it up!

EDIT: I now managed to log into my account!

But when trying to withdraw some of my Euros to my bank account it says that the service is temporarily unavailible. Can you tell me whats the reason for that? Its kind of worrysome as I always thought of Kraken as one of the exchanges where this service works.
Im verified and all by the way.

Would be very happy to see a response from the Kraken team!

EDIT II:

Now after retrying, the page doesnt show "service temporarily unavailible" anymore, now it says that my verification level isnt enough. Although Im verified on tier 3, and for the amount I want to withdraw I would only need tier 2 anyways. Dont know what to do here.

[Kraken-Septimus]

Just open an account elsewhere.

I had the same issue after being approved for tier 2, I could not even fund the account with any crypto.

Hi AlexanderDumas. I'm sorry to hear about the issue. Were you receiving an error message when trying to fund your account? Usually you just generate a cryptocurrency address and send funds to it. Were you unable to generate one for one reason or another?

After 2 weeks they did not even answer to my mail.
Once I have found out that many people have the same problem, I could not bother to to go back to their website, which sometimes you cannot even access..
Can you believe the feeling you would have, if you are holding few hundreds Ks in that place?
Even if you look at their basic Wordpress site.... 40$ template job. The trading interface looks like a joke.
I wanted to work with them because the carry Ripple, but after I have seen they had it at Bitfinex, that was a no brainer.

Did you ever get a response? If not, I'd suggest escalating your ticket using this form.

If you want to cash out Euro or USD for a low fee, just send LTC or ETH to Coinbase, exchange them to USD or EUR for a low fee and wire them to your bank for less tha 2.50 $, Euro SEPA wires are 57 cents...
Really a no brainer.

Our SEPA withdrawals are €0.09.

Forget the Kraken clowns.
I mean, their CEO got a pony tail. It is 2018... not 1988...

Cheers.

Cheers!

This seems to be a major problem for Kraken because after 10 days I'm not able to get in my account! I already used the escalation procedure to speed things up, TWICE, but I'm under a pile of 1000 other requests I guess. Why cant't they give priority to people who can't enter their existing account and face loosing their money? I've got 4500€ in there! When can I access it I'm freaking out if I get another message to escalate my ticket once again!
TICKET NR =  1239931

Hi apaullo57. There's no need to escalate the ticket at this point as it's already escalated. One of our Account Access Specialists will be with you as soon as possible. Thank you for your patience.

please help ,
ticket : 1171724
27/12 worst nightmare

i received help from Kraken-Septimus here, regarding my holiday ticket,
and it was solved today, thank you Kraken !

Hi tompika11. I'm glad to hear it! Let us know if you need anything else.

Hello,

my deposit is since 29. December "on Hold".

Ticket: 1277341

please unlock the amount...

thanks

Hi h4us91. I'm sorry to hear that your money is on hold. Could you please escalate your ticket using this form? Thank you for your patience.

[der_meister]

EDIT II:

Now after retrying, the page doesnt show "service temporarily unavailible" anymore, now it says that my verification level isnt enough. Although Im verified on tier 3, and for the amount I want to withdraw I would only need tier 2 anyways. Dont know what to do here.

Same situation here - tier 3 verified account and it says that current funding tier level (3) is insufficient for this functionality. I can't
withdraw anything!

[Kraken-Septimus]

EDIT II:

Now after retrying, the page doesnt show "service temporarily unavailible" anymore, now it says that my verification level isnt enough. Although Im verified on tier 3, and for the amount I want to withdraw I would only need tier 2 anyways. Dont know what to do here.

https://i.imgur.com/obeac0n.jpg

Same situation here - tier 3 verified account and it says that current funding tier level (3) is insufficient for this functionality. I can't
withdraw anything!

Hi Bribed and der_meister. The Error 520 is a connectivity issue. Our developers are working towards a solution, but as of right now this can still happen intermittently.

The issue where you see that you need a higher Tier in order to deposit/withdraw is actually a trading engine issue. We were launching the trading engine on the 6th but ran into some obstacles. You can read more about this here. For the time being, we would suggest waiting a moment and refreshing the page.