Any legitimate partnerships would be announced on our
blog and/or
twitter.
Hi Kraken-Septimus,
I just recently joined Kraken and successfully activated my account via email activation
however, when I click on the tab labeled, 'Get Verified' the page simply states,
'Feature Disabled'. I reside in Texas. I should be able to initiate the Tier 1 verification process but
I cannot because it appears the 'Get Verified' feature has been turned off (disabled) by the website.
This is not a bug, this appears to be a deliberate disabling of a feature on the site by site administrators.
Why?
Is Kraken still overloaded with verification requests? If so, that is fine, I just think we should all know the truth
as there are many many others of whom cannot get verified because of the same limitation; 'Feature Disabled'.
Once the site update is done will this 'feature' be turned back on so users can get verified?
How long can we expect this 'feature' to be 'disabled'?
How much longer should we expect to wait to see the site get upgraded and re-launched?
Any actual specific clarification in regards to these points would be greatly appreciated, thanks in advance.
P.S. - Please do not merely offer some automated response template to this inquiry; aka something about signing up again
with a brand new email address, I refuse to partake in such nonsense when we all know full well the website runs on deterministic
logic and going through the hassle of signing up with another email address will surely yield the same result. If Kraken has simply
turned off the verification process right now because they are overloaded, then fine, totally understandable, just admit it!
We want real information and real updates on the site re-launch as well as the 'Get Verified' feature turned back on as soon as possible.
Thanks
I'm having same problem "feature disabled"...have my account setup but have been waiting for verification over a week, and have escalated my tickets.
Is there another trading platform to buy ripple that is reputable? I've just heard from others that kraken is the best.
I have had my Kraken account since May of 2017.
I have submitted the necessary documentation for Tier level 3.
I have made 4 crypto withdrawals in the entire history of my account.
All 4 withdrawals have been in Bitcoin (XBT).
The 1st withdrawal was on November 16, 2017 to the amount of 0.499 and was a success.
The 2nd withdrawal was on December 17, 2017 to the amount of 0.084 and was a success.
The 3rd withdrawal was on December 29, 2017 to the amount of 0.05 and was a success.
The 4th withdrawal was on December 30, 2017 to the amount of 0.03491 and was a success.
Today is December 30, 2017 and it is 11:54 MST.
When I click on "Funding", then "Withdrawal", then "Bitcoin (XBT)", I am met with the following message:
"This action is not available for tier level 3
Your current funding tier level (3) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits."
According to the "Get Verified" page, Tier 3 has a daily withdrawal limit of $50,000 and a monthly withdrawal limit of $200,000 of crypto.
I am obviously nowhere near reaching my daily or monthly limits as stated above with the 4 withdrawals I have made. This leads me to believe that I am not actually verified to tier level 3, which is ridiculous as I have submitted the necessary documents to support tier level 3 at least 6 months ago.
I also notice that when I look on the "Get Verified" page, Tier level 0 says "Verified" on the right hand side of the page whereas the levels 1-3 all still say "Processing".
Fuck Kraken, most broken piece of shit exchange I've ever had the displeasure of dealing with. I've signed up on Binance and Tradesatoshi earlier this week with 0 hiccups, truly verified within a day, depositing/withdrawing/trading all just fine and without any Gateway 520 error bullshit.
Kraken has always been shitty but in the beginning I didn't know any better, now that I've seen a few other exchanges in action it's very clear to me that Kraken is not worth dealing with. Their support page is beyond useless as well.
Just wanted to share my experience and a personal bit of advice.
Appears that withdrawal limit issue is back again.
Hi AIConsciousness, Joyous, cryptoguy890, pönde, and Mrbates. We hear your concerns; a number of clients have reported the following intermittent issues when accessing their funding and verification pages:
- Feature disabled
- Verification tier upgrade needed
- Service unavailable
You may continue to experience intermittent technical difficulties as our developers work to resolve these errors as quickly as possible.
We apologize for the inconvenience and appreciate your patience.
Hello Kraken
I made two xmr deposits on Kraken 30.12.2017 and one 31.12.2017.
They have not been credited.
Here I can see that transaction have been succesful and confirmed hunreds of times.
https://xmrchain.net/That what makes me nervous, is that XMR deposit addresses on Kraken have disappeared, without any kind of expering period. They just disappeared. I anyway deposited on valid addresses. I have even a screencapture of them with current time.
Even more strange is, that when I now click Funding, Deposit and XMR, appears not a xmr addresses page, but a message.
This action is not available for tier level 3
Yuor current funding tier level (3) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.
Increase funding limits
Tier 3 has no crypto deposit limits.
I am a little worried and confused of this. I have two support requests. #1207464 and #1211453
Please solve this as soon as you can.
Hi pönde. I can see that your funds were already credited at this point. If you need anything else just reach out to us again.
I'm getting this as well. I also have some LTC appearing as "Success" but not yet credited to my account. I'm sure it will get fixed eventually, but waiting is not pleasant. Happy New Year!
Hi jedaite. If you're still having an issue, please open a ticket
here and escalate that ticket using
this form. Thanks for your patience.
fixed thanks kraken
Hi kraken-whereismymoney. Thanks for letting us know the issue is resolved. If you need anything else just reach out!
i had exactly the same problem ! i lost 500 xrp because of these errors !
since more than 6 months i helped many people create a kraken account.
but lately, probably due to their success they can't follow the demand, which i can understand.
but its just not acceptable problems like this.
i have a group of crypto fanatics and many had similar problems of double orders due to error messages. For an exchange this has to be solved.
its not my fault but the error message induce us to order again since we have no confirmations.
i even checked the support pages and somewhere is written if order does not go through... try again ! after an error and no confirmation if you try again its a double order and you can't see anything only after 15 or 30 minutes you realise you ordered twice ! this is not acceptable, this is KRAKEN's responsibility.
i really hope this will be solved, and soon, if not there will be bad publicity and you will lose many traders.
hope to really hear from them soon,
Hi wackojax. I've responded to your PM. Let us know if you need anything else.
No kraken support, I've already went through your Bullshit ticket support crap.
Answer my questions now!![b] how did someone get my private phone number when I only logged into my account through your website
Will you give me immediate access to my account? Its been almost 3 months since you locked me out of it
Hi Kraken are con-artists. If you're unwilling to provide proper ID you'll need to speak to the agent taking care of your ticket to find out if there is an alternative.
Similar to other people I cant deposit and withdraw funds. My ticket is 1215740
Hi Restyler. I can see that your ticket is solved at this point. If you need anything else, please let us know.
Someone on another site just posted this:
New Year’s holiday fiat withdrawals:
The deadline for sending fiat withdrawals is no later than Thursday, December 28th 2017 at 3 PM (JST). Withdrawal requests made after this cutoff time will not be processed until January 4th.
New Year’s holiday fiat deposits:
The deadline for receiving fiat deposits is Thursday, December 28th 2017 at 11:59PM (JST). Deposits not received by this time will not be received until after Thursday, January 4th. Please note that we cannot guarantee that deposits sent before this day will be received by the cut-off time.
Thank you for your understanding.
The Kraken Team
Hi Restyler. If you read the whole message, you can see that this only applied to our Japanese banking partner SMBC.
What is going on? My deposit is missing but was sucessful hours ago. My money is in limbo. This is UNACCEPTABLE. No response from support. I am closing my account and getting all funds off as soon as possible. This is the worst service, borderline scam, of any exchange I have ever used.
Ticket # 1217576
You just lost a long time large volume trader. Getting screwed by you guys on a weekly basis is not going to happen anymore. My business will go elsewhere.
Hi bm303. I can see that your issue was already resolved. Please let us know if you need anything else!
Hi, ticket number 1215117.
LTC deposit not credited since yesterday. It's urgent, please help.
Hi jedaite. I can see that this issue was already solved. Please contact us if you need anything else.
Same issue for me. Bitcoin deposit still not credited, but showing as success. Ticket: 1215233
Hi Bitsinmyhead. Your issue was resolved as well. Let us know if you need anything else.
Hi, I hope you can help me.
I have an open request nº 1142379 in Kraken since December 20 and I have not received a response from the support. I have sent several more mails and nothing.
My problem is that by mistake I have the account blocked, in one of those times that asks for automatic mail to confirm that it is you, I'm wrong link. What I can do?. Thank you
Hi Marquitos. I can see that Ashely has passed you over to an Account Access Specialist. They should be with you as soon as possible. Thanks for your patience.
same problem for me too, deposited Bitcoin transaction successful but the account is not credited. I'm not worried that much but I'm just pissed I can't do the trade I needed to do now.
If someday someone develop a reliable and safe exchange would make millions. Anyway Kraken was pretty good so far.
Hi gperri76. This should be resolved at this point, but if you're still having an issue I would suggest opening a new ticket
here and escalating that ticket using
this form. Thanks for your patience.
"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."
True for what that must be
Banking : all having problem with deposit and withdraw will think about this concerning kraken
Trading : error 5XX let us think about ...
Advanced order : you stop them from august for a few time ... We can think about this too ...
Marging : for some time, you must be mad to use marging when only normal is almost impossible at less very hard ...
You promise new engine trading for early december, then our ceo promise it for the 11/12, then our internet promise it for yesterday ...
You didn't update our twitter, our blog, explain what happen for this trading engine, if we will have back the advanced order ...
Trading engine don't come, and more off all, what work in past don't (deposit/withdraw) ....
You must do something quickly (at less in speeking to us) if you don't want a lot of customer answer the best bitcoin exchange ....
I just take fact.
I chose xrp to have less fee but more, be quickly to withdraw ... My money is blocked "on hold" since 26/12/2017, xrp go from 2.2 to 1.7 ... did you pay this ? did you make a commercial gesture to take our fault ?
Ticket : 1159454
in france, a commercial principle consists in explaining to young salespeople that a customer who fills up "justly" is a customer not yet lost, but that for 1 customer who makes 1 complaint, 10 have left without saying anything and will not come back...
On the other hand, a reputation is very long to develop well, but very fast to lose.
If i understand that support is not for something in this, i think you have to ask our superior to come and read this topic ...
Hi Shamane. Please escalate your ticket using
here and escalate that ticket using
this form. Thanks for your patience.
Hello Bitcointalk Community,
how much time does it take for an account to reach Tier 3 verification?
I have uploaded documents on 19th of December, and got only Tier 2 level and my documents are still under review. I have deposited Euros to my account and the transfer is on hold as well. I have tried contacting Kraken support and wrote several emails, sadly with no answer at all.. It took more then 2 weeks already, I cannot use my money, nor I receive any information from Kraken. It's a bit scary seeing some other exchanges collapsing..
What do you guys think is Kraken still trustworthy?
BTW, my support ticket is 1110363
Hi dogsz4life. I can see that you've escalated your ticket and John is looking into this for you. If you need anything else please feel free to reach out to John.
