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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3039472 times)
The Avenger
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October 14, 2013, 11:53:03 AM
 #15761

Just had a very positive conversation with Customer Support.  The guy I spoke with actually took notes of my symptoms and seemed to be taking the issue seriously.

Here's to hoping I wake up in the morning to a fully functional hosted Jupiter!

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Renaud
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October 14, 2013, 11:54:46 AM
 #15762

I am happy of the work KnC did so far but I am very worry about the announced delivery date (15th of October) which is tomorrow.

I totally support Bitcoin and I did not buy KnC Saturn miner to make huge profit. But if I do not get at least a break even result, then I will stop any further mining activity with KnCMiner and I will consider my "cooperation" with KnC as a failure.  Angry

If KnC do not ship my purchase the 15th of October, then I will request a compensation of 0.7 BTC/delay day (this is the estimated daily mining production of a Saturn).  Angry

If KnC could not ship my purchase the 15th of October, then I would like to know what is KnC estimated delivery date? And, if so, what compensation do they agree?  Huh
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October 14, 2013, 12:03:04 PM
 #15763

I just received this as a response to a enquiry:

We are still on track with mid-October production and you will receive a UPS tracking number as soon as your order is ready.
 
Should you have any further questions please do not hesitate to contact us.
 
Thanks
Emilia
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October 14, 2013, 12:09:28 PM
 #15764

Well, so much for customer service. I just got an answer from Sam regarding compensation and he basically told me to screw myself.

basically...?

post the reply
Here you go:

First I’m sorry you feel the need to send such messages.
 
Secondly I will add that you will not receive any compensation for what you consider late delivery. Under the terms of sale you  agreed to. It’s clearly stated that delivery dates are for information only and are non-binding. We are still going to deliver your miners as fast as we can but we are not going to give compensation for any loses you think you have incurred. 
I may also draw your attention to the fact that you have agreed to a business to business purchase not a business to consumer purchase.

That is the gist of it.



Did you pay VAT?

Mota
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October 14, 2013, 12:11:24 PM
 #15765

Well, so much for customer service. I just got an answer from Sam regarding compensation and he basically told me to screw myself.

basically...?

post the reply
Here you go:

First I’m sorry you feel the need to send such messages.
 
Secondly I will add that you will not receive any compensation for what you consider late delivery. Under the terms of sale you  agreed to. It’s clearly stated that delivery dates are for information only and are non-binding. We are still going to deliver your miners as fast as we can but we are not going to give compensation for any loses you think you have incurred. 
I may also draw your attention to the fact that you have agreed to a business to business purchase not a business to consumer purchase.

That is the gist of it.



Did you pay VAT?



Yes. Albeit later, since it turned out my VAT number was not international and since I have to pay it anyway I paid it to them.

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October 14, 2013, 12:16:11 PM
 #15766

tracking numbers are being issued right now...
btc_uzr
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October 14, 2013, 12:18:22 PM
 #15767

Well, so much for customer service. I just got an answer from Sam regarding compensation and he basically told me to screw myself.

basically...?

post the reply
Here you go:

First I’m sorry you feel the need to send such messages.
 
Secondly I will add that you will not receive any compensation for what you consider late delivery. Under the terms of sale you  agreed to. It’s clearly stated that delivery dates are for information only and are non-binding. We are still going to deliver your miners as fast as we can but we are not going to give compensation for any loses you think you have incurred. 
I may also draw your attention to the fact that you have agreed to a business to business purchase not a business to consumer purchase.

That is the gist of it.



Thanks for sharing.

Currently I'm not sure about how KnC should/could compensate us as we may end up with profit.
Taking the max mount of coins possible in a certain time frame does not match reality for sure, as you never will get 100% accepted shares and 100%uptime.
Not even IBM SystemZ running z/OS has 100% availability/uptime - ok very close, but not 100% !

It's very likely that they take a look onto customer's profit as soon as everything has been shipped and real competition actually appears in the wild.
If appropriate they will offer updates/ gen1.5 / gen2 for better prices to returning customers I assume (like it took place with USB sticks for mining).


btw what's about profit and compensation in case bitcoin crashes down to $20?
http://thenextweb.com/insider/2013/10/11/payments-company-dwolla-abruptly-announces-the-closure-of-its-bitcoin-service/

..and Thou shalt spread the coin in the name of cryptography for eternity
FeedbackLoop
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October 14, 2013, 12:21:29 PM
 #15768


He asked for compensation in Bitcoin.
nightengale
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October 14, 2013, 12:21:32 PM
 #15769

tracking numbers are being issued right now...

Can you elaborate on this?
yolo2424
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October 14, 2013, 12:22:08 PM
 #15770

tracking numbers are being issued right now...

Can you elaborate on this?


also just got my day 2 tracking number... excited!
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October 14, 2013, 12:22:10 PM
 #15771

It is really easy for anyone to prove that the DETERMINING FACTOR into their purchase was the KNC statement posted on frontpage on their website that the orders will be delivered until Oct 15th. If KNC knew they would be late, that would mean they intentionally used false information in order to increase sells, which could probably incur really high fines or other penalties, going to criminal charges against company execs and their business licence being revoked. If they can prove they were really expecting to complete deliveries by Oct 15th and did all due diligence to accomplish that, they'd still have to compensate customers and/or fully refund their orders.
KNC is in no position to play fool now and they better choose their words VERY carefully when communicating next time with their customers.

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Mota
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October 14, 2013, 12:24:15 PM
 #15772

Quote


That does not matter. Damages incurred because of late shipment are not dependant on the bitcoin price. If your miner could have made 18 btc in that time the have to give you 18 btc or the corresponding amount of money. If Bitcoin falls to 20$/btc then good for them, they only have to give you 360$ instead of 2500+$. What matters is that you are short 18 btc and are to be compensated for them.

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merv77
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October 14, 2013, 12:27:55 PM
 #15773

tracking numbers are being issued right now...

Can you elaborate on this?
a friend just called me, and told me he received tracking numbers for his 2 Jupiters.
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October 14, 2013, 12:33:05 PM
 #15774

Still does not matter if day 2 customers get their tracking numbers. As long as my October order does not switch from paid to in progress to shipping they are still late.

Who wants to be a billionaire? Me!
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The Avenger
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October 14, 2013, 12:33:28 PM
 #15775

tracking numbers are being issued right now...

Can you elaborate on this?
a friend just called me, and told me he received tracking numbers for his 2 Jupiters.
So over the weekend, KNC produced 2 miners. Very good work, can't see any problems here.

If they produced the 1000 units due by tomorrow, there should be hella lot more of these posts today.

Waiting....

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nightengale
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October 14, 2013, 12:33:44 PM
 #15776

Can people start elaborating with order numbers please?
The Avenger
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October 14, 2013, 12:36:36 PM
 #15777

Can people start elaborating with order numbers please?
Order numbers 3000 - 7500 > "Paid" status.

What other information do you need?

"I am not The Avenger"
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Bitcoinorama
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October 14, 2013, 12:39:18 PM
 #15778

What's your order number Avenger?

Make my day! Say thanks if you found me helpful Smiley BTC Address --->
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nightengale
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October 14, 2013, 12:40:00 PM
 #15779

Can people start elaborating with order numbers please?
Order numbers 3000 - 7500 > "Paid" status.

What other information do you need?

Have a 26XX order paid June 26 and have received nothing. So much for the sanctity of the pay-date order queue.
btc_uzr
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October 14, 2013, 12:42:39 PM
 #15780

It is really easy for anyone to prove that the DETERMINING FACTOR into their purchase was the KNC statement posted on frontpage on their website that the orders will be delivered until Oct 15th. If KNC knew they would be late, that would mean they intentionally used false information in order to increase sells, which could probably incur really high fines or other penalties, going to criminal charges against company execs and their business licence being revoked. If they can prove they were really expecting to complete deliveries by Oct 15th and did all due diligence to accomplish that, they'd still have to compensate customers and/or fully refund their orders.
KNC is in no position to play fool now and they better choose their words VERY carefully when communicating next time with their customers.

Good point I agree on.
I'm unhappy about the communication towards us as well as about the statement 'business contract'.

End of July I thought the first time about they will be late for this and that indication.
In addition I was expecting more power consumption and less than 500 GH/s.

So I'm quite happy, things turn out way better than expected (being pessimistic leads to more pleasant surprises than other way round).
I hope you get my real intention behind those KnC defending phrases, as I was on the blaming side all the time before.
And since everyone uses to bash KnC now (for good reasons), I'm switching over from 'contra KnC' to 'pro KnC' as this aspect is missing in here somehow now.

..and Thou shalt spread the coin in the name of cryptography for eternity
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