Happy happy! Got my replacement fans via UPS.
Thank you very much Yoshi and Bitmanwarranty for your excellent service.
I may get a handful from some ppl here but it does help to be polite when asking for help, even though the fault is not with us. We are customers yes, but the rule "Customers are always right" is bullshit and I'm a business owner myself. We are all humans and tend to be bias. I tend to serve those that are polite and not screaming their lungs out with better and faster service.
Just my 2 sats.
I am happy to see you were taken care of. I hope to see more posts with the same message.
While I do not own the business I try to treat it like I do. There were 6 when I started and we are at 100 now. I do always treat the customer as though they are right, I always try to, but I make mistakes.
When I am the customer I have high expectations, especially of upper management and ownership.
As a customer, I will provide anything requested and follow any policy in place, even the ones I find out about after the fact. I did receive two S3 control boards from BITMAIN on Friday. Those two units are running. Thank You BITMAIN.
IT would be absolutely great if I could hear a status, ETA, short e-mail, phone call, or anything about the S4 PSU I sent back
a week ago.
sEpuLchEr I truly am happy they knocked yours out of the park, and when my first PSU died I was cordial, everything happened and I received a different PSU within 5 or 6 days I think. I would need to check to make sure but I think it died on a Tuesday, I worked with them Wednesday evening troubleshooting, shipped Thursday, they had it Friday, they shipped the following Monday and I had on Tuesday evening.
The only thing I could do better as an owner would be to ship the part the day it fails, and BITMAIN should offer something when a PSU with the history of this unit and PSU replacements like that fails in a unit that had 1 week of age at that point.
I was still polite when it failed the second time about 1 week later. I sent everything I was asked, but was told to send it to Yoshi. I was told that even though I bought from Amazon, I did not buy from BITMAIN, I bought through ZOOMHASH, but Yoshi said he would handle it anyway. I offered a credit card, BTC, whatever was needed because I was sending the two control boards in as well. He told me he may have the PSU sent from the Factory, but that since I was in the US it may also be in Colorado. He said the computer didn't show one in Colorado, but that he would check and let me know.
After a couple of days I started getting concerned as this unit cost me $1,100.00 and had run a week. Of course then was when I started reading all of the horror stories about the PSUs, only being able to run on certain pools, SD cards, but I know how these things happen.
I e-mailed again politely. I called and left a simple message to please call me in Denver.
I have not been contacted by anyone and I start getting pretty upset. I start thinking through all of the BITMAIN products I have (far less than most here I'm sure) and I get more upset. I came here and ranted. I see some other people pretty upset dealing with power supply issues during batch 1, some batch 2, and both of mine are batch 2 power supplies.
I wanted to tell you that you are obviously correct. I lost my temper and typed a negative message after several days without a response and the beat goes on, several more days and still no response. I mean after a week do you have the right to be upset and get heated or when is the time, how long should it take to hear something?
I am happy you received the fans. What unit are those going in? I am picking up some fans as well.
