Swedish ASIC miner company kncminer.com

[Searing]

If knc dont refund neptune buyers then surely they should be investigated by a company trading authority,they just dont seem remotely care from what i have been reading...

But they do refund Neptune buyers, if you requested a refund before they started manufacturing and shipping. You just gotta keep emailing them takes a few months but they do eventually refund.

I thought that was only 1st batch neptune customers? the refund I mean...and once they start shipping there are no refunds...

thus my statement of "no refunds'  anymore...if I am mistaken please enlighten me.

Searing

[The Avenger]

https://bitcointalk.org/index.php?topic=170332.msg8099076;topicseen#msg8099076

Ya I saw that post when it came out on here....oooo one person got justice...what about the rest of the thousands?

A few people asked him for contact details and none were forthcoming.

Really? That sucks. Why did he announce it on the forum if he wasn't going to share more info? Ugh...

[Biffa]

If knc dont refund neptune buyers then surely they should be investigated by a company trading authority,they just dont seem remotely care from what i have been reading...

But they do refund Neptune buyers, if you requested a refund before they started manufacturing and shipping. You just gotta keep emailing them takes a few months but they do eventually refund.

I thought that was only 1st batch neptune customers? the refund I mean...and once they start shipping there are no refunds...

thus my statement of "no refunds'  anymore...if I am mistaken please enlighten me.

Searing

Whether you get a refund or not depends on what sort of agreement you signed up to when purchasing your device, I never purchased anything in Batch 2, if Batch 2 said no refunds then Caveat Emptor. But many people who purchased a device from KnC in Batch 0 and 1 who then requested a refund before they started manufacturing and shipping have recieved refunds, myself included.

[suzukii]

I do not concurr, you have rights!
And to be excat, consumer rights and not Bullshit-2-Bullshit (B2B) rights.

AFox, did you file in Sweden? How long did the whole process take?

I hired a lawyer in my country (France) specialized in European law.
It took two weeks.

I don't know how the lawyer did it.
He just asked for the invoice from KNC, my IBAN (account informations) and my identity card.

The interesting thing, is that I paid in BTC, but KNC issued me an invoice in USD and paid me back by bank transfer in USD.

Exactly, people do have rights. This is an example of someone using the law to deal with knc and winning. I suggested people get together a week ago and use the same process to get refunds:

https://bitcointalk.org/index.php?topic=170332.msg8099076;topicseen#msg8099076

But did anyone do this? I didn't see anyone post or discuss it.

Shame really.

If 10 people got together, it would cost next to nothing and people could get their refunds.

Whatever it is about bitcoin mining or computer geeks - I guess the people who don't take action think bitcoin is somehow criminal - they just hide and do nothing. You really don't have to lube up and take it up the butt if you don't want to - you can actually do something about it. And you might actually feel good if you don't let assholes like knc push you around.

Hi all.  I'm done with these people, KNC, that is.

I'm in the U.S. & tired of waiting over 110 days for something to show up.  They refuse to refund me my $10KUSD & they haven't sent anything to me except to keep refusing me my refund & telling me to be more patient than I already have been & that they're in the process of shipping.  Really since June???  I didn't knw the world was soooo big that it takes months to ship something to the U.S all of a sudden.

At this point I don't want their KNC Neptuna products, I want my refund.

Seriously, has anyone able to or find anything on that incredibly mysterious lawyer that supposedly was successful at getting a refund back from someone here?
Can the frustrated get together to start something to get a refund?
It would definitely be cheaper to get a few others involved in this for sure.

Hit me up on the PM if need be or just keep the thread here flowing for info.

[AFox]

https://bitcointalk.org/index.php?topic=170332.msg8099076;topicseen#msg8099076

Ya I saw that post when it came out on here....oooo one person got justice...what about the rest of the thousands?

A few people asked him for contact details and none were forthcoming.

Really? That sucks. Why did he announce it on the forum if he wasn't going to share more info? Ugh...

I posted to inform people that they can get back their money.
Just pick up the phone, call lawyers and explain them what is happening.

I ask the lawyer I used if I can share his info, he gave a negative response.
He added that he doesn't want to do any other "KNC cases".

[The Avenger]

I posted to inform people that they can get back their money.
Just pick up the phone, call lawyers and explain them what is happening.

I ask the lawyer I used if I can share is info, he gave a negative response.
He added that he doesn't want to do any other "KNC cases".

Okay. I guess KNC were not nice people to deal with for your lawyer.

[dropt]

I posted to inform people that they can get back their money.
Just pick up the phone, call lawyers and explain them what is happening.

I ask the lawyer I used if I can share is info, he gave a negative response.
He added that he doesn't want to do any other "KNC cases".

Okay. I guess KNC were not nice people to deal with for your lawyer.

That or there wasn't enough money in it for the lawyer to waste their time.

[smoothrunnings]

https://bitcointalk.org/index.php?topic=170332.msg8099076;topicseen#msg8099076

Ya I saw that post when it came out on here....oooo one person got justice...what about the rest of the thousands?

A few people asked him for contact details and none were forthcoming.

Really? That sucks. Why did he announce it on the forum if he wasn't going to share more info? Ugh...

I posted to inform people that they can get back their money.
Just pick up the phone, call lawyers and explain them what is happening.

I ask the lawyer I used if I can share his info, he gave a negative response.
He added that he doesn't want to do any other "KNC cases".

First of all no local lawyer outside of Sweden is going to be able do anything for you period as Sweden's legal system is completely different than law outside of Sweden. So you are going to have to hire a lawyer in Sweden if you want to go after KNC Miner.

[btc_uzr]

Sweden is part of the EU, all you need is a laywer aware of EU rights.

[BitJrive]

This looks like a good place to start.
http://www.bakermckenzie.com/ourpeople/List.aspx?regions=e908b805-27fb-49d4-9bef-ebd11d94bf01&relatedservices=a1681c00-6d34-46a9-97f2-c9c21d2d406d

Not sure how many people would be willing to go along with a lawsuit of any kind but you can count me in.

[poodle63]

Any update from KNC?
how about the Nepy batch 2 and Tity batch 1?
They kept silence for a while, felt not comfortable.

 

[smoothrunnings]

Any update from KNC?
how about the Nepy batch 2 and Tity batch 1?
They kept silence for a while, felt not comfortable.

 

I got this email from this yesterday:

From: Natalie [mailto:notifications-customerservice@kncminer.com]
Sent: August-06-14 7:51 AM
To: SmoothRunnings
Subject: [kncminer] Re: Send message // http://www.kncminer.com

##- Please type your reply above this line -##
Your request (29836) has been updated. To add additional comments, reply to this email.
Natalie (kncminer)
Aug 06 13:51

Hi,

We are working through the production and shipping queue as quickly as possible. You will receive a tracking number from UPS when your miner has been shipped.
The Neptune Bonus miner is expected to start shipping in August. We hope to provide you with more information soon.

Best regards 
Med vänlig hälsning
Natalie Forslund
Kncminer
www.kncminer.com
Office: +46 8559 253
20

[Searing]

I almost hate to ask you guys who got a Neptune this question....but
being a Titan batch one order (ok enough booing already!)

If you know or can remember how long did it take to from the announcement they had a 'chip"
to actually get a number of working neptunes out in a reasonable manner

I assume folks here know this from the obsessive nature of such an announcement of such
a chip arriving and the waiting on pins/needles so see something come off the production
line in a lively manner

hey I too need something to obsess about when they announce they have a 'chip' for the Titan

from what I remember it was NOT a speedy process in the 1st batch Neptunes case

anyway off hand if anyone knows let me know ...with no refund on the Titan ..need

to mentally prepare myself for more KNC slippage down the customer satisfaction scale so to speak

thanks hopefully you guys are pulling away on ROI with the low diff changes recently (knock wood)

Searing


 

[butjust41day]

I almost hate to ask you guys who got a Neptune this question....but
being a Titan batch one order (ok enough booing already!)

If you know or can remember how long did it take to from the announcement they had a 'chip"
to actually get a number of working neptunes out in a reasonable manner

I assume folks here know this from the obsessive nature of such an announcement of such
a chip arriving and the waiting on pins/needles so see something come off the production
line in a lively manner

hey I too need something to obsess about when they announce they have a 'chip' for the Titan

from what I remember it was NOT a speedy process in the 1st batch Neptunes case

anyway off hand if anyone knows let me know ...with no refund on the Titan ..need

to mentally prepare myself for more KNC slippage down the customer satisfaction scale so to speak

thanks hopefully you guys are pulling away on ROI with the low diff changes recently (knock wood)

Searing


 

They announced that the wafer had left the fab on June 2nd. I'm not sure of the date of first shipment but, about 3 1/2 weeks later. There has not been an announcement on the Titan wafer but, as you know with KNCs communication skills it doesn't mean a thing. If the wafer has not left the fab the earliest we can now hope for is end of August.

[user27]

They announced that the wafer had left the fab on June 2nd. I'm not sure of the date of first shipment but, about 3 1/2 weeks later. There has not been an announcement on the Titan wafer but, as you know with KNCs communication skills it doesn't mean a thing. If the wafer has not left the fab the earliest we can now hope for is end of August.

Yea, with the best will in the world and no major issues you're looking at a month from wafer before you can reasonably expect to see miners delivered (excluding the one off "look, we met our deadline" miner which may arrive a week or so earlier).

To give them credit this kind of timescale was unheard-of before KnC; which makes it all the more amazing that they shipped with one fire hazard PCI-e power socket.

u27

[poodle63]

Any update from KNC?
how about the Nepy batch 2 and Tity batch 1?
They kept silence for a while, felt not comfortable.

 

I got this email from this yesterday:

From: Natalie [mailto:notifications-customerservice@kncminer.com]
Sent: August-06-14 7:51 AM
To: SmoothRunnings
Subject: [kncminer] Re: Send message // http://www.kncminer.com

##- Please type your reply above this line -##
Your request (29836) has been updated. To add additional comments, reply to this email.
Natalie (kncminer)
Aug 06 13:51

Hi,

We are working through the production and shipping queue as quickly as possible. You will receive a tracking number from UPS when your miner has been shipped.
The Neptune Bonus miner is expected to start shipping in August. We hope to provide you with more information soon.

Best regards 
Med vänlig hälsning
Natalie Forslund
Kncminer
www.kncminer.com
Office: +46 8559 253
20

Hi,

Thank you for share this information, it looks KNC is still struggling on engineering issue and tuning performance, since last update its already a month passed, it is really feel not comfortable with this way, hope they could update us time by time not just like this way, have they still aware their reputation more than we do? I really doubt~

[The Avenger]

I got this email from this yesterday:

--snip--
Hi,

We are working through the production and shipping queue as quickly as possible. You will receive a tracking number from UPS when your miner has been shipped.
The Neptune Bonus miner is expected to start shipping in August. We hope to provide you with more information soon.

We are working through the order queue as quickly as possible based on the payment dates of the orders. As soon as your order is fully produced and shipped a tracking number will be sent to the email address which was used to register for your account.

Regards,
Liam

So in almost one year, knC cut'n'paste customer service email has changed three words - "order" has become "production and shipping".

Impressive!

[RoadStress]

I got this email from this yesterday:

--snip--
Hi,

We are working through the production and shipping queue as quickly as possible. You will receive a tracking number from UPS when your miner has been shipped.
The Neptune Bonus miner is expected to start shipping in August. We hope to provide you with more information soon.

We are working through the order queue as quickly as possible based on the payment dates of the orders. As soon as your order is fully produced and shipped a tracking number will be sent to the email address which was used to register for your account.

Regards,
Liam

So in almost one year, knC cut'n'paste customer service email has changed three words - "order" has become "production and shipping".

Impressive!

Just like the replies for the refund requests were always processed as fast as possible or something like that. Copy paste company. They should change the name from KnC to CnP!

[xhomerx10]

Just like the replies for the refund requests were always processed as fast as possible or something like that. Copy paste company. They should change the name from KnC to CnP!

CnP! Good one
At least we can still find the humour in all of this.

[poodle63]

Just like the replies for the refund requests were always processed as fast as possible or something like that. Copy paste company. They should change the name from KnC to CnP!

CnP! Good one
At least we can still find the humour in all of this.

Yap,  But after calculate diffs, I lost my smile again, those thing we order from KNC is not 300 or 500 usd toys, how can I ease omg~~~