Swedish ASIC miner company kncminer.com

[FeedbackLoop]

I have 4vrm boards on my saturn running .095, and I can lay my fingers right on them, they are just warm to the touch, not hot by any means. They were the same with .091, .093, and .094

Saturn seems to perform better then Jupiters. Not sure as to the reasons.
Perhaps the fact that hot air from the front two ASIC modules are not being pushed onto the back two units as they are none existent on the Saturn units.

Less room to dilute crappy sticker 3s and sticker 2s in a Saturn.   

[wizkid057]

Can someone please explain to me why eligus disconnects the miner every time there is a short 2 to 10 minute block? twice in 2 days now.
There was also a ten second round, and the miner took so long "Running Flushwork", it totally missed the block!

I doubt this is Eligius's fault.  Doesn't happen to me...  my miner was connected solid up until last night's short DDoS.  It reconnected right after and hasn't disconnected since.  I've had 30+ day solid connections to Eligius in the past.

The pool will never disconnect anyone.  This sounds like a software issue on your side.

-wk

[Buffcorp]

KNC Customer service is absolute shit. People have to stop comparing KNC to BFL and Avalon as an excuse for being able to miss ship dates. I keep hearing, KNC has done more than BFL and Avalon in a shorter period of time. An argument could be made that anyone could do a better job than both of them but that does not give them a free pass to completely shit the bed when it comes to providing customer service, being transparent, and meeting deadlines.


KNC needs to understand the value of good customer service, not giving bs responses like "Everything is going as expected". wtf is expected? What is their expectation? I am sure it is not the same as the customers expectation.


Here are some famous quotes regarding customer service:

Good service is good business.
Siebel Ad

Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.
Stew Leonard, CEO Stew Leonard’s

Customer service is not a department, it’s everyone’s job.

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Mahatma Gandhi

If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
Ray Krock

Every company’s greatest assets are its customers, because without customers there is no company.
Michael LeBoeuf, Author of: How to Win Customers and Keep Them for Life

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker

Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.
Rick Tate

Good customer service costs less than bad customer service.
Sally Gronow, Welsh Water

[Phoenix1969]

Can someone please explain to me why eligus disconnects the miner every time there is a short 2 to 10 minute block? twice in 2 days now.
There was also a ten second round, and the miner took so long "Running Flushwork", it totally missed the block!

I doubt this is Eligius's fault.  Doesn't happen to me...  my miner was connected solid up until last night's short DDoS.  It reconnected right after and hasn't disconnected since.  I've had 30+ day solid connections to Eligius in the past.

The pool will never disconnect anyone.  This sounds like a software issue on your side.

-wk

ok, thx... firmware maybe......ug

[FeedbackLoop]

People have to stop comparing KNC to BFL and Avalon as an excuse for being able to miss ship dates. I keep hearing, KNC has done more than BFL and Avalon in a shorter period of time. An argument could be made that anyone could do a better job than both of them but that does not give them a free pass to completely shit the bed when it comes to providing customer service, being transparent, and meeting deadlines.

+1

Also, BFL is a police case and not our fault. I chose to not order from BFL but to order from under-promising, over-delivering, September-maybe-August KNC.  If you suffer from BFL induced trauma, please go see a collective victim support psychologist and leave us out of it.

 

[Paladin69]

Do you really want minute by minute updates?

It would be interesting :-) Day by day updates would be sufficient... Blimey, even good old Jody manages that with BFL :-)

It's a sad day when you can say BFL has better customer interaction...lol

I think it's time to get out of mining and buy btc direct.  If you don't have an ASIC in hand by now I think it is too late and you should get a refund or chargeback if you can.  The difficulty train has already left the station.

[itod]

The selfishness and greed is absolutely sickening.

You are starting to sound exactly like Yifu. How's your chi?

[Mota]

This is the most bizarre thing i've ever seen. It has to be the only business where a company's own customers will go to any length to ensure the company does not succeed. The selfishness and greed is absolutely sickening.

Let's see:
Maybe 900 day 1/2 units, since you said 700 dispatched and I would guesstimate around 200 left:
650*7000+250*3500= 5,425 Million
Cost:
650*2500+250*1250= 1,9375 Million (guesstimate)

Profit:
3,4875 Million  -> Without profit from hosting.

Loss from day1/2 customers because of late shipment: ranging from 0 to 3000$ (ofc it should be denominated in btc, but just for the fun of it) (following formula for ~loss per day for customers with 140$/btc)
((900*1,7)+(850*1,7)+(800*1,7)+(750*1,7)+(700*1,7)+(650*3,4)+(550*1,3)+(500*1,3)+(450*1,3)+(400*1,3)+(350*1,3)+(300*1,3)+(250*2,6))*140=1,8165 Million

Now: Cost of adding a production line capable of producing those orders in 2 days? I would hazard a wild guess and say about 800k$ max.

Now, let's say that every customer who got his unit until Saturday 5th was content with it (I know I would've been): ~1,3 Million for the other 650 units.

So please tell me again who is greedy and selfish! They made this much with day1/2 orders alone, without hosting, without October orders.
WE are not that customers OWN customers, we are CUSTOMERS.
The only one greedy is KNC not offering honest and deserved compensation for customers and hoping they are too lazy to go to court for a measly 2500+$ per unit!
The only one selfish is, again, KNC for pulling out margins upon margins but not having those margins where it counts - at the (only real) bottleneck - the final assembly/production.

[thorvald]

This is the most bizarre thing i've ever seen. It has to be the only business where a company's own customers will go to any length to ensure the company does not succeed. The selfishness and greed is absolutely sickening.

Let's see:
Maybe 900 day 1/2 units, since you said 700 dispatched and I would guesstimate around 200 left:
650*7000+250*3500= 5,425 Million
Cost:
650*2500+250*1250= 1,9375 Million (guesstimate)

Profit:
3,4875 Million  -> Without profit from hosting.

Loss from day1/2 customers because of late shipment: ranging from 0 to 3000$ (ofc it should be denominated in btc, but just for the fun of it) (following formula for ~loss per day for customers with 140$/btc)
((900*1,7)+(850*1,7)+(800*1,7)+(750*1,7)+(700*1,7)+(650*3,4)+(550*1,3)+(500*1,3)+(450*1,3)+(400*1,3)+(350*1,3)+(300*1,3)+(250*2,6))*140=1,8165 Million

Now: Cost of adding a production line capable of producing those orders in 2 days? I would hazard a wild guess and say about 800k$ max.

Now, let's say that every customer who got his unit until Saturday 5th was content with it (I know I would've been): ~1,3 Million for the other 650 units.

So please tell me again who is greedy and selfish! They made this much with day1/2 orders alone, without hosting, without October orders.
WE are not that customers OWN customers, we are CUSTOMERS.
The only one greedy is KNC not offering honest and deserved compensation for customers and hoping they are too lazy to go to court for a measly 2500+$ per unit!
The only one selfish is, again, KNC for pulling out margins upon margins but not having those margins where it counts - at the (only real) bottleneck - the final assembly/production.

I don`t get it
it is a business  profit is needed 
if you can do it better then please do it if not don`t be a troll
I`ve waited for my Avalon for 10 months and it was broken
they delivered with just some days delays
one board was broken and they change it in one week
800+pages for what

[Sitarow]

This is the most bizarre thing i've ever seen. It has to be the only business where a company's own customers will go to any length to ensure the company does not succeed. The selfishness and greed is absolutely sickening.

Let's see:
Maybe 900 day 1/2 units, since you said 700 dispatched and I would guesstimate around 200 left:
650*7000+250*3500= 5,425 Million
Cost:
650*2500+250*1250= 1,9375 Million (guesstimate)

Profit:
3,4875 Million  -> Without profit from hosting.

Loss from day1/2 customers because of late shipment: ranging from 0 to 3000$ (ofc it should be denominated in btc, but just for the fun of it) (following formula for ~loss per day for customers with 140$/btc)
((900*1,7)+(850*1,7)+(800*1,7)+(750*1,7)+(700*1,7)+(650*3,4)+(550*1,3)+(500*1,3)+(450*1,3)+(400*1,3)+(350*1,3)+(300*1,3)+(250*2,6))*140=1,8165 Million

Now: Cost of adding a production line capable of producing those orders in 2 days? I would hazard a wild guess and say about 800k$ max.

Now, let's say that every customer who got his unit until Saturday 5th was content with it (I know I would've been): ~1,3 Million for the other 650 units.

So please tell me again who is greedy and selfish! They made this much with day1/2 orders alone, without hosting, without October orders.
WE are not that customers OWN customers, we are CUSTOMERS.
The only one greedy is KNC not offering honest and deserved compensation for customers and hoping they are too lazy to go to court for a measly 2500+$ per unit!
The only one selfish is, again, KNC for pulling out margins upon margins but not having those margins where it counts - at the (only real) bottleneck - the final assembly/production.

Well if you like many attempted to calculate ROI on ordering one of the Jupiter units back when the shipping date was first week of September and difficulty was bellow
90 million and a difficulty increase of 30% every 10.8 Days.

Then this is what you could have expected.

I posted this a while back.



EDIT:

Below is a screen shot of what you can expect if you get your unit October 16th and if the network difficulty goes up by 30% and the value of btc is $140USD when you decide to part with them.

[Gyrsur]

This is the most bizarre thing i've ever seen. It has to be the only business where a company's own customers will go to any length to ensure the company does not succeed. The selfishness and greed is absolutely sickening.

Let's see:
Maybe 900 day 1/2 units, since you said 700 dispatched and I would guesstimate around 200 left:
650*7000+250*3500= 5,425 Million
Cost:
650*2500+250*1250= 1,9375 Million (guesstimate)

Profit:
3,4875 Million  -> Without profit from hosting.

Loss from day1/2 customers because of late shipment: ranging from 0 to 3000$ (ofc it should be denominated in btc, but just for the fun of it) (following formula for ~loss per day for customers with 140$/btc)
((900*1,7)+(850*1,7)+(800*1,7)+(750*1,7)+(700*1,7)+(650*3,4)+(550*1,3)+(500*1,3)+(450*1,3)+(400*1,3)+(350*1,3)+(300*1,3)+(250*2,6))*140=1,8165 Million

Now: Cost of adding a production line capable of producing those orders in 2 days? I would hazard a wild guess and say about 800k$ max.

Now, let's say that every customer who got his unit until Saturday 5th was content with it (I know I would've been): ~1,3 Million for the other 650 units.

So please tell me again who is greedy and selfish! They made this much with day1/2 orders alone, without hosting, without October orders.
WE are not that customers OWN customers, we are CUSTOMERS.
The only one greedy is KNC not offering honest and deserved compensation for customers and hoping they are too lazy to go to court for a measly 2500+$ per unit!
The only one selfish is, again, KNC for pulling out margins upon margins but not having those margins where it counts - at the (only real) bottleneck - the final assembly/production.

the bottom line: do not business with ANY ASIC manufacturer and don't act as their unpaid spokesperson.

[markm]

Well, that escalated quickly. But seriously, Who would give you their exact Order number and other private infos? After what BFL  did regarding forced refunds for too loudly voiced opinions?

No one's going to force refund anyone, you have my word, and I have never lied to anyone here. He is not a customer.

Careful, he will say you force refunded him just to smear your name, provide zero proof of this happening, and then the loonies on this thread will try to lynch you.

Since you did not quote anything of my last post regarding your inquiry I gather you were satisfied with it?

Sure, I have a feeling you didn't quote Sam's entire response though. (Sorry for nitpicking )

Of course I left some things out. His quote of the (copy pasted with huge letters) terms of service and bullshit regarding them reserving my place in the queue while I "funded" the remaining VAT and this little marvel:
"When looking at the entire picture of this order I find that there are no grounds for you to demand any form of compensation at all and as such we will not offer any form of compensation in this case."

Oh great you left out the part that this is just you, instead letting people imagine it is a general blanket thing applying to everyone. Nice trolling.

-MarkM-

[Bargraphics]

Well, that escalated quickly. But seriously, Who would give you their exact Order number and other private infos? After what BFL  did regarding forced refunds for too loudly voiced opinions?

No one's going to force refund anyone, you have my word, and I have never lied to anyone here. He is not a customer.

Careful, he will say you force refunded him just to smear your name, provide zero proof of this happening, and then the loonies on this thread will try to lynch you.

Since you did not quote anything of my last post regarding your inquiry I gather you were satisfied with it?

Sure, I have a feeling you didn't quote Sam's entire response though. (Sorry for nitpicking )

Of course I left some things out. His quote of the (copy pasted with huge letters) terms of service and bullshit regarding them reserving my place in the queue while I "funded" the remaining VAT and this little marvel:
"When looking at the entire picture of this order I find that there are no grounds for you to demand any form of compensation at all and as such we will not offer any form of compensation in this case."

Oh great you left out the part that this is just you, instead letting people imagine it is a general blanket thing applying to everyone. Nice trolling.

-MarkM-

Honestly, I'm not sure what else you expected with the biggest fussers in this thread.

[crumbs]

...
This is the most bizarre thing i've ever seen. It has to be the only business where a company's own customers will go to any length to ensure the company does not succeed. The selfishness and greed is absolutely sickening.

Here's something even bizarrier:

ASICmakers are the only business where customers *always lose in the long run*.  Always.  The name of the company doesn't matter -- if it makes ASICs, the customer is guaranteed one thing: Loss.

Edit:  Sorry, forgot gambling, but wins are much more common * distributed than ASICs.  There's burglary...

[Mota]

Well, that escalated quickly. But seriously, Who would give you their exact Order number and other private infos? After what BFL  did regarding forced refunds for too loudly voiced opinions?

No one's going to force refund anyone, you have my word, and I have never lied to anyone here. He is not a customer.

Careful, he will say you force refunded him just to smear your name, provide zero proof of this happening, and then the loonies on this thread will try to lynch you.

Since you did not quote anything of my last post regarding your inquiry I gather you were satisfied with it?

Sure, I have a feeling you didn't quote Sam's entire response though. (Sorry for nitpicking )

Of course I left some things out. His quote of the (copy pasted with huge letters) terms of service and bullshit regarding them reserving my place in the queue while I "funded" the remaining VAT and this little marvel:
"When looking at the entire picture of this order I find that there are no grounds for you to demand any form of compensation at all and as such we will not offer any form of compensation in this case."

Oh great you left out the part that this is just you, instead letting people imagine it is a general blanket thing applying to everyone. Nice trolling.

-MarkM-

Honestly, I'm not sure what else you expected with the biggest fussers in this thread.

Nice, calling me a troll. How about you post something substantial instead of posting some insults. As I recall, you got 11 miners bargraphics? Try imagined you still not had them hosted. What would you do? It is a general blanket thing, but you would know that if you had read my first post regarding his answer instead of fucking around MarkM.  Also, he has to directly deny my claim for compensation, not only deny it in general. But you would know that if you had any kind of knowledge regarding trade law.

[johnyj]

The next difficulty jump will close to 40% due to mass knc delivery (BFL and bitfurry is also running up fast)    No chance of ROI at all even for the first day delivery customer

Previous estimation indicate a total mining income of 5x "coins mined in the first difficulty pefirod" during its lifespan, now only 3x to be expected

[donch]

The next difficulty jump will close to 40% due to mass knc delivery (BFL and bitfurry is also running up fast)    No chance of ROI at all even for the first day delivery customer

Previous estimation indicate a total mining income of 5x "coins mined in the first difficulty pefirod" during its lifespan, now only 3x to be expected

"You're fucked, I'm fucked, we're all fucked!"

[sickpig]

Can someone please explain to me why eligus disconnects the miner every time there is a short 2 to 10 minute block? twice in 2 days now.
There was also a ten second round, and the miner took so long "Running Flushwork", it totally missed the block!

I thought you've been hit by knc suboptimal flushwork implementation (in cgminer driver) see:

https://bitcointalk.org/index.php?topic=18313.msg3294238#msg3294238

I've almost miss a block myself due to this.

[Bargraphics]

Of course I left some things out. His quote of the (copy pasted with huge letters) terms of service and bullshit regarding them reserving my place in the queue while I "funded" the remaining VAT and this little marvel:
"When looking at the entire picture of this order I find that there are no grounds for you to demand any form of compensation at all and as such we will not offer any form of compensation in this case."

Oh great you left out the part that this is just you, instead letting people imagine it is a general blanket thing applying to everyone. Nice trolling.

-MarkM-

Honestly, I'm not sure what else you expected with the biggest fussers in this thread.

Nice, calling me a troll. How about you post something substantial instead of posting some insults. As I recall, you got 11 miners bargraphics? Try imagined you still not had them hosted. What would you do? It is a general blanket thing, but you would know that if you had read my first post regarding his answer instead of fucking around MarkM.  Also, he has to directly deny my claim for compensation, not only deny it in general. But you would know that if you had any kind of knowledge regarding trade law.

Whoa relax,

I'm sorry you are so taken back by being called a "Fusser".

If my order was a Day 1 or Day 2 and I still did not have them hosted, I would call and talk with a KnC Rep (Which I did when they were not hosted for 5 days).
I used courtesy not immediate threats and my voice was heard.

If you are not a day 1 or 2 then your not due til October 15th after which you try to make a case for compensation. However I would be very interested in hearing a court case about you receiving a unit that "Prints Money" and because it is late you will not "Print enough money to pay for the machine".

[Mota]

I don`t get it
it is a business  profit is needed 
if you can do it better then please do it if not don`t be a troll
I`ve waited for my Avalon for 10 months and it was broken
they delivered with just some days delays
one board was broken and they change it in one week
800+pages for what

 And second time I am flagged as a troll today.
You waited on an Avalon and it was broken. That is bad, but it has nothing to do with the present situation. Your Avalon came at a time where difficulty and it's increase was nowhere near today. Also, I don't call 14 days some days delay.
One of your boards was broken and they changed it? Good for you. It seems all the people trying to flag me as a troll are the ones who got good customer service and an earlier delivery time.
What I posted was not that they don't deserve profit. I posted a calculation of customers losses vs KNC's profit margin and that they could have avoided the whole thing with another margin in final production. Also keep in mind that those are only the profits from day1/2 and that the costs per unit estimated by me are way too high.