Mota
Legendary
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Activity: 804
Merit: 1002
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October 14, 2013, 12:11:24 PM |
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Well, so much for customer service. I just got an answer from Sam regarding compensation and he basically told me to screw myself.
basically...? post the reply Here you go: First I’m sorry you feel the need to send such messages. Secondly I will add that you will not receive any compensation for what you consider late delivery. Under the terms of sale you agreed to. It’s clearly stated that delivery dates are for information only and are non-binding. We are still going to deliver your miners as fast as we can but we are not going to give compensation for any loses you think you have incurred. I may also draw your attention to the fact that you have agreed to a business to business purchase not a business to consumer purchase. That is the gist of it. Did you pay VAT? Yes. Albeit later, since it turned out my VAT number was not international and since I have to pay it anyway I paid it to them. |
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merv77
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October 14, 2013, 12:16:11 PM |
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tracking numbers are being issued right now...
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btc_uzr
Sr. Member
Offline
Activity: 476
Merit: 250
let's have some fun
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October 14, 2013, 12:18:22 PM |
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Well, so much for customer service. I just got an answer from Sam regarding compensation and he basically told me to screw myself.
basically...? post the reply Here you go: First I’m sorry you feel the need to send such messages. Secondly I will add that you will not receive any compensation for what you consider late delivery. Under the terms of sale you agreed to. It’s clearly stated that delivery dates are for information only and are non-binding. We are still going to deliver your miners as fast as we can but we are not going to give compensation for any loses you think you have incurred. I may also draw your attention to the fact that you have agreed to a business to business purchase not a business to consumer purchase. That is the gist of it. Thanks for sharing. Currently I'm not sure about how KnC should/could compensate us as we may end up with profit. Taking the max mount of coins possible in a certain time frame does not match reality for sure, as you never will get 100% accepted shares and 100%uptime. Not even IBM SystemZ running z/OS has 100% availability/uptime - ok very close, but not 100% ! It's very likely that they take a look onto customer's profit as soon as everything has been shipped and real competition actually appears in the wild. If appropriate they will offer updates/ gen1.5 / gen2 for better prices to returning customers I assume (like it took place with USB sticks for mining). btw what's about profit and compensation in case bitcoin crashes down to $20? http://thenextweb.com/insider/2013/10/11/payments-company-dwolla-abruptly-announces-the-closure-of-its-bitcoin-service/ |
..and Thou shalt spread the coin in the name of cryptography for eternity
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FeedbackLoop
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October 14, 2013, 12:21:29 PM |
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He asked for compensation in Bitcoin. |
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nightengale
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October 14, 2013, 12:21:32 PM |
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tracking numbers are being issued right now...
Can you elaborate on this? |
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yolo2424
Newbie
Offline
Activity: 46
Merit: 0
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October 14, 2013, 12:22:08 PM |
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tracking numbers are being issued right now...
Can you elaborate on this? also just got my day 2 tracking number... excited! |
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arlekyn13
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October 14, 2013, 12:22:10 PM |
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It is really easy for anyone to prove that the DETERMINING FACTOR into their purchase was the KNC statement posted on frontpage on their website that the orders will be delivered until Oct 15th. If KNC knew they would be late, that would mean they intentionally used false information in order to increase sells, which could probably incur really high fines or other penalties, going to criminal charges against company execs and their business licence being revoked. If they can prove they were really expecting to complete deliveries by Oct 15th and did all due diligence to accomplish that, they'd still have to compensate customers and/or fully refund their orders.
KNC is in no position to play fool now and they better choose their words VERY carefully when communicating next time with their customers.
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1CmrswU7JYpi9WNC8EHWCV3aam1FJsW2Zu - to show appreciation for my work
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Mota
Legendary
Offline
Activity: 804
Merit: 1002
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October 14, 2013, 12:24:15 PM |
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That does not matter. Damages incurred because of late shipment are not dependant on the bitcoin price. If your miner could have made 18 btc in that time the have to give you 18 btc or the corresponding amount of money. If Bitcoin falls to 20$/btc then good for them, they only have to give you 360$ instead of 2500+$. What matters is that you are short 18 btc and are to be compensated for them. |
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merv77
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October 14, 2013, 12:27:55 PM |
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tracking numbers are being issued right now...
Can you elaborate on this? a friend just called me, and told me he received tracking numbers for his 2 Jupiters. |
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Mota
Legendary
Offline
Activity: 804
Merit: 1002
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October 14, 2013, 12:33:05 PM |
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Still does not matter if day 2 customers get their tracking numbers. As long as my October order does not switch from paid to in progress to shipping they are still late.
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The Avenger
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October 14, 2013, 12:33:28 PM |
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tracking numbers are being issued right now...
Can you elaborate on this? a friend just called me, and told me he received tracking numbers for his 2 Jupiters. So over the weekend, KNC produced 2 miners. Very good work, can't see any problems here. If they produced the 1000 units due by tomorrow, there should be hella lot more of these posts today. Waiting.... |
"I am not The Avenger"
1AthxGvreWbkmtTXed6EQfjXMXXdSG7dD6
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nightengale
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October 14, 2013, 12:33:44 PM |
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Can people start elaborating with order numbers please?
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The Avenger
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October 14, 2013, 12:36:36 PM |
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Can people start elaborating with order numbers please?
Order numbers 3000 - 7500 > "Paid" status. What other information do you need? |
"I am not The Avenger"
1AthxGvreWbkmtTXed6EQfjXMXXdSG7dD6
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Bitcoinorama
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October 14, 2013, 12:39:18 PM |
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What's your order number Avenger?
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Make my day! Say thanks if you found me helpful  BTC Address ---> 1487ThaKjezGA6SiE8fvGcxbgJJu6XWtZp |
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nightengale
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October 14, 2013, 12:40:00 PM |
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Can people start elaborating with order numbers please?
Order numbers 3000 - 7500 > "Paid" status. What other information do you need? Have a 26XX order paid June 26 and have received nothing. So much for the sanctity of the pay-date order queue. |
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btc_uzr
Sr. Member
Offline
Activity: 476
Merit: 250
let's have some fun
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October 14, 2013, 12:42:39 PM |
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It is really easy for anyone to prove that the DETERMINING FACTOR into their purchase was the KNC statement posted on frontpage on their website that the orders will be delivered until Oct 15th. If KNC knew they would be late, that would mean they intentionally used false information in order to increase sells, which could probably incur really high fines or other penalties, going to criminal charges against company execs and their business licence being revoked. If they can prove they were really expecting to complete deliveries by Oct 15th and did all due diligence to accomplish that, they'd still have to compensate customers and/or fully refund their orders.
KNC is in no position to play fool now and they better choose their words VERY carefully when communicating next time with their customers.
Good point I agree on. I'm unhappy about the communication towards us as well as about the statement 'business contract'. End of July I thought the first time about they will be late for this and that indication. In addition I was expecting more power consumption and less than 500 GH/s. So I'm quite happy, things turn out way better than expected (being pessimistic leads to more pleasant surprises than other way round). I hope you get my real intention behind those KnC defending phrases, as I was on the blaming side all the time before. And since everyone uses to bash KnC now (for good reasons), I'm switching over from 'contra KnC' to 'pro KnC' as this aspect is missing in here somehow now. |
..and Thou shalt spread the coin in the name of cryptography for eternity
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The Avenger
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October 14, 2013, 12:42:59 PM |
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What's your order number Avenger?
667 - the neighbour of the beast You gonna fast-track it Bitcoinorama, to keep me quiet? With all those broken boards and fault chips you have lying around. Hashing at the speed of the KNC bork bork bork eruptor - 500MH/s? |
"I am not The Avenger"
1AthxGvreWbkmtTXed6EQfjXMXXdSG7dD6
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faetos
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October 14, 2013, 12:43:12 PM |
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Mine are 2706 and 4006 still Paid. 2706 was june 24th pay date and 4006 was july 20 pay date.  no progress on either one, so the probability of me getting my equipmemt online by the 15th is really slim. |
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markm
Legendary
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Activity: 3010
Merit: 1121
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October 14, 2013, 12:48:09 PM
Last edit: October 14, 2013, 12:58:41 PM by markm |
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Mine is in the six hundreds and paid the 4th so I hope I will hear something about mine before you folk from the 20th and onward get yours...
-MarkM-
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robix
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October 14, 2013, 12:49:04 PM |
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Mine are 2706 and 4006 still Paid. 2706 was june 24th pay date and 4006 was july 20 pay date. no progress on either one, so the probability of me getting my equipmemt online by the 15th is really slim. Strange. Mine is 29XX paid on June 28th and is in progress since Friday afternoon. What was your payment method? |
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